Office Policies

Office Visits & Emergencies



Patients are seen in our office by appointment only.  Office hours are 8:00 AM to 5:00 PM, Monday through Friday.  The answering service begins taking all calls after 5:00 PM.


Any child with an urgent illness will be seen as soon as possible on the day you call--simply make an appointment through the receptionist. Please do not walk in without an appointment, as an additional fee will be charged. If a medical emergency arises, please call the office so we can adjust the schedule and assemble any necessary supplies before your arrival.  



Patient education is an essential part of our responsibility to our patients and their families.  We encourage you to schedule an appointment with one of our providers to review any questions or concerns you may have. For basic advice, you are welcome to call the office with questions during regular office hours and a nurse will return your call. 

After-Hours & Weekend Coverage


All pediatric patients in Gainesville are covered by the Pediatric After Hours Program (352-265-0724), a collaborative effort between the community pediatricians and UF Health Shands Hospital's Department of Pediatrics, which provides care to ill children after regular office hours.  This is a NON-ER option for you. Our phone message will further direct you if the office is closed. 


We share weekend coverage with the practices of Dr. Lisa Tumarkin (352-333-5405) and Dr. Ana Moros-Hanley (352-333-0085). One of our offices is open on Saturday mornings to accommodate ill children.  A call to our office (352-371-3604) will direct you to the appropriate location.  

Payment & Insurance


Payment for medical services is due at the time the services are rendered.  If you anticipate any difficulty with payment, please discuss this with our receptionist before your appointment.  If notified in advance, we will consider special circumstances. Please see our billing page for additional information and tips. 


We are providers for the insurance companies listed here. We ask that you familiarize yourself with your basic insurance benefits and responsibilities, such as any co-payment, deductibles, or non-covered services which would be payable at the time of service.


Accepted forms of payment include cash, check, money order, VISA, MasterCard, American Express and Discover. 



Consultation & Referral

Most pediatric problems can be managed in the office or in one of the local hospitals.  In some cases, however, the need for subspecialty care arise.  Referral of such cases is generally made.  Occasionally, parents would like a second opinion about their child from another physician.  We encourage openness and honesty in this regard, and are quite ready to discuss such a desire with you.


Parents need not fear that such feelings, if revealed, will cause a disruption in the patient-physician relationship.  We feel that such discussions are part of the joint parent-physician responsibility for the health care of the child.


Appointments & Cancellations

We take extra time during your child’s first visit to familiarize ourselves with your child’s medical history.  Please arrive 15 minutes prior to the scheduled time of your first visit in order to complete a few forms, and please bring any medical records such as immunization cards.


You will recieve a call reminding you of your upcoming appointment. Please give at least 24 hours to cancel or reschedule an appointment.  You may be charged for an appointment missed without prior notification.  Patients who are more than 15 minutes late for an appointment will be rescheduled or, if acutely ill, will be seen as soon as the schedule allows.


Patient Add-On Policy


If you need to have an additional family member seen during an already scheduled visit, please let the receptionist know at check-in. We will do our best to accommodate this, pending each provider's schedule. All patients seen by a provider must be on our schedule, so notes from the entire visit may be recorded and so we can maintain a well-timed schedule. Any applicable copays and deductibles will be collected for each additional patient seen that day. 


Transfer of Records


If you are entering our practice, please make arrangements with your former physician for the transfer of all essential medical information to this office.  If you are leaving our practice, we extend the same courtesy to your new physician.


To obtain a copy of your medical records, please complete:

Transfer of Records Form. 

The form can either be brought to our office or you may fax it to us at 352-371-4865.

Privacy Policy


In compliance with HIPAA, patient information never leaves the office without specific permission from the patient (if 18 years of age or older), the patient’s parents, or the legal guardian. All patients are required to sign that they have reviewed our Notification of Privacy Practices at their first office visit.


Email Policy

We welcome communicating with you in ways that are most convenient to you and your family. However, we cannot guarantee that email communication is secure and confidential, which may be a concern given the private nature of medical information. Therefore, if you choose to send or receive information via email, it is with this understanding on your part. Additionally, we strive to answer your questions with the promptness they deserve. Please call our office (352-371-3604) for more urgent questions or concerns. Any response needed in less than 48 hours should be addressed by calling our office directly. You may email us directly at, or through our website.